Case Study:  Retail Store Gains Increased Security—and Marketing Effectiveness—with Honeywell's Remote-View App

Stampede Tack & Western Wear, located in Cloverdale, British Columbia, has been outfitting horse and rider since 1966.

The Situation:

“With a retail area covering 10,000 square feet, we have space to carry a big inventory,” said Kevin Mykle, manager of Stampede Tack. Mykle says that although his staff members are extremely customer-service oriented and pride themselves on their ability to provide individual attention to shoppers, it’s not possible for them to be everywhere at once, so the store suffers its share of shoplifting.

Because the store is located in an historically low-crime area, during most of its history it has remained free from burglaries—yet in the past year the site experienced its first break-in. From that incident, store owners discovered it was crucial to share video evidence with the police to aid in their investigation and increase the chances of recovering stolen merchandise and they asked Surrey-based Panarama Technologies, Ltd. for help.

The Solution:

In addition to adding new cameras throughout the store, they introduced Mykle and his staff to Honeywell’s new HRDP H.264, a digital video recorder with web-enabled remote viewing software that enables the manager to check in on things from anywhere using his computer, his cell phone, or his Apple ® iTouch ®. After downloading the free Honeywell Remote-View app from the Apple iTunes ® store, Mykle simply clicks on the icon to instantly see live video feed from all sixteen cameras in the store.

When Panarama first recommended Honeywell security products, Mykle was skeptical: “We knew Honeywell is a large player in the security business, but we wondered what they could do for us—I was thinking they might be great for huge warehouses or military installations, but what about my small retail store?” He was pleasantly surprised. “Here we are, doing things with our security cameras and our DVR that we never even dreamed were possible.

The Products:

Honeywell HB70 Cameras
HRDP H.264 Digital Video Recorder and Remote-View App

Full version:
http://www.security.honeywell.com/documents/L_STMPEDCS_D.pdf